First and foremost, you never want to go without security protection on your computer. Free Anti-Virus works well in some situations and is always better than nothing, but in most business environments is harder to manage and increases risk.  Give us a call and we will be happy to inform you of the latest security software we recommend and sell to all our clients for Spyware, Malware and Virus protection.

Simply put, The Computer Doctors Managed IT Services means we take care of your entire information technology requirement. We manage all your hardware and software sourcing, installation, technical support, and IT staffing needs. It also means The Computer Doctors acts as your go-to consultancy and support team, providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.

Cloud backup also known as Online Backup is the process where your onsite data is backed up and transferred to an offsite server every night. We partner with Digital Umbrella by Registrycloud, a cloud services provider located in the midwest away from hurricanes with teams that speak plain English.  They have data centers located around the country. Cloud Backup replaces the need for someone to take a backup home each night. It is more secure, reliable and easier to manage and monitor.

We work with each client to establish specific expectations. Our measurable service levels specify clear consequences for not living up to agreed-upon expectations.  Generally our service agreements require two-hour response times for mission critical applications.

Often times, it helps to close the program and restart the computer to reset the system, and this could quickly resolve the problem.  If that doesn’t work, when possible, write down any information about error messages and take screen shots of your issue using your cell phone’s camera or snipping tool in Windows.  Next, attempt to recreate the issue.  Then reach out to us.  You can do that be clicking below.

Customer Help Desk

We have two different service models, seat-based, or quota-based.

• Our seat-based service model uses a fixed monthly fee, which is based on the size and complexity of your particular network. Once contracted, your Managed IT Services will cover maintenance and support for every component of your network, providing you with peace of mind and the ability to accurately forecast your IT maintenance costs.
• Our quota-based service model uses a base number of support hours purchased per month, with unused hours rolling forward and extra hours sold as a discount.  You can use the hours any way you wish to cover maintenance and support for every component of your network.

No problem!  Many internal IT departments outsource areas of their systems to us because of our expertise with many hardware and software solutions.  We offer scalable solutions that can be tailored to meet your specific needs. Whether you need a full package of managed IT services and consulting, security solutions or service desk support, The Computer Doctors makes it simple with an affordable and customized flat rate service plan, and we can be counted on to handle new projects that your internal IT team would prefer to not tackle on their own.

Flat-rate billing gives you the ability to budget your IT expenses so you can better focus on your core business goals. We customize each service package for your unique business, so you only pay for what you need. The Computer Doctors serves as your “one stop shop” for all your managed IT services needs. And we do it all for one fixed monthly cost – We Don’t Profit from your Pain!

We pride ourselves on being “ecosystem agnostic”: whether you use Microsoft 365 or Google Apps, Windows or Mac, Android or iOS, we will support your team.  Need to install a server onsite or host one virtually on Amazon or Azure? We will support you.  Need to transition from one ecosystem to another?  We’ll be there for you.